Terms and Conditions
GENERAL TERMS AND CONDITIONS OF USE AND PURCHASE AND SALE
FROM THE “GameTask” APPLICATION
These general terms and conditions of use and purchase and sale apply to the services provided by the legal entity DHPP Solutions and Services, duly registered under CNPJ no. 36.111.051/0001-38, e-mail: [email protected], based on:
Rua Damiana da cunha 259 São Paulo – SP
Paulo Brazil Mazzeo, as: Commercial Management, CPF n. 26732064851, Identity Card (RG) n. 23781146-7, issued by SSP
hereinafter referred to as APPLICATION EDITOR,
through the GameTask app.
The GameTask application is characterized by the provision of the following services, including distance and electronic selling of products and services:
Control of daily tasks treated and conducted in gamification format.
II. ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF USE AND PURCHASE AND SALE
All those who wish to have access to the services offered through the GameTask application must first be informed about the rules that make up this instrument, which will be available for prompt and wide consultation, in direct link in the application itself.
By using the GameTask application,the user fully accepts these standards and undertakes to observe them, at risk of applying the appropriate penalties. Before starting any navigation in the application, the user must be scientific about any modifications or updates that have occurred in this terms.
The user may also be notified by e-mail or directly in the application itself about any changes in these standards.
If you do not agree to any of the rules described herein, you must immediately refrain from using the service. If it is of interest to you, you can also contact customer service to present your reservations.
III. OF NAVIGATION
The GameTask app publisher undertakes to use all technical solutions at its disposal to allow access to the service 24 (twenty-four) hours a day, 7 (seven) days a week. However, it may, at any time, interrupt, limit or suspend access to the application or some of its pages in order to perform updates, content modifications or any other action deemed necessary for its proper functioning.
These general terms and conditions of use and purchase and sale apply to all gametask app extensions on social networks or in communities, both existing and those still to be implemented.
IV. APPLICATION MANAGEMENT
For good management, the GameTask app publisher can at any time:
a) suspend, interrupt or limit access to all or part of the application to a specific category of internet users;
b) remove any information that may disturb the operation of the application or that conflicts with brazilian or international law rules;
c) suspend the application in order to perform updates and modifications.
V. DO CADASTRO
The services available in the GameTask application can only be accessed by fully capable people, according to Brazilian law. All those who do not have full civilian capacity – under 18 years of age not emancipated, prodigal, habitual drunk or addicted to toxics and people who cannot express their will, for transitional or permanent reasons – should be duly assisted by their legal representatives, who will be responsible for compliance with these rules.
Legal entities may also register through their legal representatives.
The user will be allowed to keep only one account next to the GameTask app. Duplicate accounts will be automatically deactivated by the app publisher, without prejudice to other reasonable penalties.
For the proper registration with the service, the user must fully provide the required data. All information provided by the user must be accurate, true and up-to-date. In any case, the user will be responsible, in civil and criminal context, for the veracity, accuracy and authenticity of the data provided.
The user must provide a valid email address, through which the application will make all necessary contacts. All communications sent to said address will be considered read by the user, who undertakes, thus, to regularly consult your received messages and to respond within a reasonable time.
After confirming your registration, the user will have a personal login (nickname) and password, which must be used by him to access his account in the GameTask application. This connection data may not be informed by the user to third parties, and it is their sole responsibility to use it. The user undertakes to immediately report to the application publisher any suspicious or unexpected activity in his/her account.
You will not be allowed to assign, sell, rent or transfer, in any way, the account, which is personal and non-transferable.
The user who does not comply with any of the rules contained in this instrument will be automatically deregistered, and he/she will be nolonger to re-enroll in the application.
The user may, at any time and without justification, request the cancellation of his registration with the GameTask application. Your deregistration will be carried out as soon as possible, provided that no open debts are verified.
VI. OF RESPONSIBILITIES
The publisher will be responsible for the defects or defects found in the services provided by the GameTaskapplication, provided that it has caused them cause. Technical or operational defects or defects arising from the user’s own system will not be the responsibility of the publisher.
The publisher is responsible only for the information that was directly disclosed by him. Any information included by users, such as in comments and personal profiles, will be the sole responsibility of their own.
The user is also responsible for:
a) for the correct use of the application and its services, valuing good coexistence, respect and cordiality in the relationship with other users;
b) compliance with the rules contained in this instrument, as well as rules of national law and international law;
c) for the protection of access data to your account (login and password).
The editor shall not be responsible for:
a) the intrinsic characteristics of the Internet, mainly related to the reliability and origin of the information circulating in this network;
b) for the illegal content or activities practiced through your application.
VII. OF EXTERNAL LINKS
The GameTask application can contain external links redirecting the user to other web pages over which the publisher does not exercise control. Despite the prior and regular checks carried out by the publisher, he disclaims any responsibility for the content found on these sites and services.
Links may be included on gametask app pages and documentsas long as they do not serve commercial or advertising purposes. This inclusion will depend on the prior permission of the publisher.
The inclusion of pages that disclose any kind of unlawful, violent, controversial, pornographic, xenophobic, discriminatory or offensive information will not be allowed.
The publisher reserves the right to withdraw at any time a link leading to his own service, if the home page does not comply with his editorial policy.
The structure of the GameTaskapplication, as well as the texts, graphics, images, photographs, sounds, videos and other computer applications that compose it are owned by the publisher and are protected by Brazilian and international legislation regarding intellectual property.
Any representation, reproduction, adaptation or partial or total exploitation of the contents, marks and services proposed by the application, by any means whatsonic, without prior, express and written permission of the publisher, is strictly prohibited, and may resort to the appropriate civil and criminal measures. Only elements that are expressly designated in the application as copyright-free are excluded from this provision.
Access does not generate for the user any intellectual property right relating to elements of the application, which remain under the exclusive property of the publisher.
The user is noly declosed by including data in the application that can modify its content or its appearance.
1. General information
This section contains information regarding the processing of the user’s personal data, in whole or in part, automated or not, performed by the application and that may or may not be stored. The goal is to provide guidance on the information collected, the reasons for the collection, and how the user can update, manage, export, or delete that information.
2. User rights
The application undertakes to comply with the standards set out in the European General Regulation for the Protection of Personal Data (GDPR), in compliance with the following principles:
- Your personal data will be processed in a lawful, fair and transparent manner (lawfulness, loyalty and transparency);
- Your personal data will be collected only for specific, explicit and legitimate purposes and may not be processed later in a manner incompatible with these purposes (limitation of purposes);
- Your personal data will be collected appropriately, pertinently and limited to the needs of the purpose for which it is processed (data minimization);
- Your personal data will be accurate and up-to-date whenever necessary, so that inaccurate data is erased or rectified when possible (accuracy);
- Your personal data will be stored in a way that allows the identification of data subjects only for the period necessary for the purposes for which they are processed (limitation of retention);
- Your personal data will be treated securely, protected from unauthorized or unlawful processing and against its accidental loss, destruction or damage, by taking appropriate technical or organizational measures (integrity and confidentiality).
The user of the application has the following rights, conferred by Federal Law No. 13,709 of August 14, 2018 (Personal Data Protection Act) and the European General Regulation on the Protection of Personal Data (GDPR):
- Right of confirmation and access: it is the user’s right to obtain from the application the confirmation that the personal data concerning him or her are or are not processed and, if so, the right to access their personal data;
- Right of rectification: it is the user’s right to obtain from the application, without undue delay, the rectification of inaccurate personal data concerning him;
- Right to delete the data (right to forget): it is the user’s right to have their data deleted from the application;
- Right to limit the processing of data: it is the right of the user to limit the processing of his personal data, being able to obtain it when it disputes the accuracy of the data, when the processing is unlawful, when the application no longer needs the data for the proposed purposes and when it has opposed the processing of the data and in case of unnecessary data processing;
- Right of opposition: it is the user’s right, at any time, to objects for reasons related to his/her particular situation, to the processing of personal data concerning him/ her, and may also be opposed to the use of his/her personal data to define a marketing profile (profiling);
- Right of data portability: it is the user’s right to receive personal data concerning him/her and that he has provided the application, in a structured, commonly used and automatic reading format, and the right to transmit that data to another application;
- Right not to be subject to automated decisions: it is the user’s right not to be subject to any decision made solely on the basis of automated processing, including profiling, which produces effects in its legal sphere or affects it significantly in a similar manner.
The user may exercise his rights through written communication sent to the application with the subject “RGDP-https://dhppsolucoes.com”,specifying:
- Full name or company name, cpf (Register of Individuals Register, Brazilian Internal Revenue Service) or CNPJ (National Registry of Legal Entities, federal revenue of Brazil) and user’s e-mail address and, if applicable, of their representative;
- Right you wish to exercise with the application;
- Date of the user’s order and signature;
- Any document that can demonstrate or justify the exercise of its right.
The request must be sent to the e-mail: [email protected],or by post, to the following address:
Rua Damiana da cunha 259 São Paulo – SP
The user will be informed in case of rectification or deletion of his/her data.
3. Information collected
3.1. Type of data collected
The personal data collected by the application are only those necessary for the identification of the user, and no sensitive user data is collected, defined in Articles 9 and 10 of the European General Regulation for the Protection of Personal Data (GDPR) and Article 11 of Federal Law No. 13,709 of August 14, 2018.
All the data necessary for the user’s registration will be collected, such as full name or registered name, CPF or CNPJ number, e-mail and user address, requirements necessary to access certain services offered by the application.
Furthermore, the necessary data will be collected for the execution of the contract of sale or provision of services eventually concluded between the application and the user, referring to the services offered, without which it will not be possible to perform.
Eventually, other categories of data may be collected, provided provided with the user’s consent, or for reasons of legitimate interest or other reasons permitted by law.
The user undertakes to provide only his/her personal data and not those of third parties.
3.2. Legal basis for the processing of personal data
The user has the right to withdraw his consent at any time, not compromising the lawfulness of the personal data processed before its withdrawal. The withdrawal of consent can be made by e-mail: [email protected], or by mail sent to the following address:
Rua Damiana da cunha 259 São Paulo – SP
The consent of the relatively or absolutely incapable, especially of children under the age of 16 (sixteen) years, can only be done, respectively, if properly assisted or represented.
Personal data necessary for the execution and fulfillment of the services contracted by the user in the application may also be collected.
The processing of personal data without the user’s consent will only be carried out for the reason of legitimate interest or for the hypotheses provided by law, among others, the following:
- compliance with the controller’s legal or regulatory obligation;
- for the performance of studies by research body, guaranteed, whenever possible, the anonymization of personal data;
- when necessary for the performance of a contract or preliminary procedures related to the contract of which the user is a party, at the request of the data subject;
- for the regular exercise of rights in judicial, administrative or arbitral proceedings, the latter pursuant to Law No. 9,307 of September 23, 1996 (Arbitration Law);
- for the protection of the life or physical safety of the data subject or third party;
- for the protection of health, in a procedure performed by health professionals or by health entities;
- where necessary to take into account the legitimate interests of the controller or third party, except where the fundamental rights and freedoms of the data subject that require the protection of personal data prevail;
- protection of the credit, including as to the provisions of the relevant legislation.
3.3. Purposes of the processing of personal data
The user’s personal data collected by the application is intended to facilitate, expedite and fulfill the commitments established with the user and to enforce the requests made by filling out forms.
Personal data may also be used for commercial purposes, to customize the content offered to the user, as well as to give support to the application to improve the quality and operation of its services.
Registration data will be used to allow user access to certain application content sexclusive to registered users.
Finally, data necessary for the execution of the contract of sale or provision of services that may be concluded between the application and the user, referring to the services offered, will be collected.
If the application intends to process the user’s personal data for other purposes, it must be informed of the other purposes, which must be made in observation of the same rights and obligations.
3.4. Period of retention of personal data
The user’s personal data will be kept for a period not exceeding that required to fulfill the objectives on which they are processed.
The data retention period is defined according to the following criteria:
The stored data will be deleted as requested by the user.
Users’ personal data may only be retained after the end of their processing in the following cases:
- compliance with the controller’s legal or regulatory obligation;
- for study by research body, guaranteed, whenever possible, the anonymization of personal data;
- for the transfer to a third party, provided that the data processing requirements laid down in the legislation are complied with;
- for the exclusive use of the controller, sealed its access by a third party, and provided that anonymized the data.
3.5. Recipients and transfer of personal data
The user’s personal data will not be shared with third parties, which will be processed only by this application.
4. The processing of personal data
4.1. Data controller
The controller, responsible for the processing of the user’s personal data, is the natural or legal person, the public authority, the agency or other body that, individually or in conjunction with others, determines the purposes and means of processing personal data.
In this application, the person responsible for the processing of the personal data collected is DHPP Soluções e Serviços, represented by Paulo Brazil Mazzeo, who can be contacted by e-mail: [email protected] or at the address:
Rua Damiana da cunha 259 São Paulo – SP
The data controller will be directly responsible for the processing of the user’s personal data.
4.2. Data protection officer
The data protection officer is the data protection officer is the data protection officer is the data protection officer(RGDP), federal law no. 13,709, 14 August 2018 (Personal Data Protection Act) and other data protection provisions present in national and international law , in cooperation with the competent supervisory authority.
In this application the data protection officer is Paulo Brazil Mazzeo and can be contacted by e-mail: [email protected]
5. Security in the processing of the user’s personal data
The application undertakes to apply the appropriate technical and organisational measures to ensure a level of security appropriate to the risk, taking into account the most advanced techniques, the costs of application and the nature, scope, context and purposes of the treatment, as well as the risks, of varying probability and severity, for the rights and freedoms of the user.
To this end, the application uses SSL (Secure Socket Layer) certificate that ensures that personal data is transmitted in a secure and confidential manner, so that the transmission of data between the server and the user, and in feedback, occurs in a fully encrypted or encrypted manner.
However, the application disclaims responsibility for the sole fault of a third party, such as in the event of a hacker attack or crackers, or the sole fault of the user, who, for example, transfers his data to a third party, unless the hacking occurred due to the application’s security breach. The application also undertakes to communicate the user within an appropriate time in case of any type of violation of the security of their personal data that may cause you a high risk to your personal rights and freedoms.
The breach of personal data is a breach of security that causes, accidentally or unlawfully, the destruction, loss, alteration, disclosure or access, unauthorized, to personal data transmitted, stored or subject to any other type of processing.
Finally, the application undertakes to treat the user’s personal data confidentially, within the legal limits.
6th. Complaint to a supervisory authority
Without prejudice to any other administrative or judicial appeal, all data subjects are entitled to lodge a complaint with a supervisory authority. The complaint may be made to the authority of the application’s registered office, the user’s habitual country of residence, his place of work or the place where the infringement was allegedly committed.
X. OF OFFERS AND PRODUCTS
Through the GameTask app,the publisher provides the customer with a catalog or an online store accurately presenting the products and services sold. The products and services are described and presented with the highest degree of accuracy possible, containing correct, clear, accurate, ostentatious and Portuguese-language information about their characteristics, qualities, quantity, composition, price, warranty, expiration dates and origin, among other data, as well as the risks they present to the health and safety of the user.
Products and services are put up for sale up to the limit of available inventory.
Prices and fees for the sale of products and services are in the catalog or in the online store.
Before finalizing the purchase on a particular product or service, the user must be informed about its specifications and its destination, as well as the age group for which it is recommended. In the case of a product or service purchased in the context of offers, the user must also observe the conditions of application of these.
Offers will be made available in the app according to the convenience of the publisher. They can be completed before the expected deadline if inventory is finalized and it is not possible to restore it with the application vendors.
XI. OF PRICES
The seller reserves the right to modify the prices of products and services at any time by posting them in the GameTask app.
The rates in force will apply at the time of the request, subject to availability of products and services on this date.
Prices will be indicated in Reais and will not include delivery fees, which will be specified in part and will be informed to the customer prior to placing the order.
The total amount of the order, including all fees, will be indicated before the final validation of the application.
XII. OF PAYMENT
Payment of the application must be made in cash, by the following means:
Purchase of available subscription options will bedone throughthe Apple Store or Play Store
XIII. OF DELIVERY
The delivery time of the products or services purchased in the GameTask app will be informed at the time of the order, on business days. The time for delivery is calculated according to inventory, region, invoice issuance process, and order preparation.
After the order has been finalised, it may not be possible to change the payment method, delivery address or delivery conditions of the product, such as priority or down payment.
XIV. OF THE RIGHT TO REPENTANCE
The user will be subject to the standards set by Apple stores or Play Console about regret sofaring or canceling the product.
XV. OF EXCHANGES AND RETURNS
The GameTask app’s exchange and returns policy will be governed by the Consumer Protection Code (Federal Law No. 8,078 of September 11, 1990).
Apart from the possibility of repentance of the customer, the exchange or return of the products or services purchased will only be carried out by checking for defects of quality or quantity that make them inappropriate or unsuitable for consumption for which they are intended or that reduce their value. Products or services that are disparity with the indications in the container, packaging, labelling or advertising message may also be exchanged or returned, respecting variations arising from their nature.
The user must communicate the seller, through its customer service, as soon as it notices the defect in the product or service purchased. If, within a maximum of thirty (30) days, it is not possible to resolve the defect or, regardless of this period, the replacement of the defective parties may compromise the quality or characteristics of the product or service, decrease its value or be an essential product or service, the customer may choose to replace the product with another of the same species or the re-execution of the service , by the return of the amount paid or by the proportional reduction of the price.
XVI. OF CUSTOMER SERVICE
In case of questions, suggestions or problems with the use of the GameTask application,the user can contact directly their customerservice, through the email address: [email protected], as well asthe phone: +5511931025555. These customer service services will be available on the following days and times:
Monday to Friday from 9:00 am to 6:00 pm
The user may also choose to send correspondence to the address of the GameTask application’s home, which wasinformed at the beginning of this document.
XVII. OF SANCTIONS
Without prejudice to other applicable legal measures, the gametask app publisher may, at any time, warn, suspend or cancel the user’s account:
(a) that does not comply with any of the provisions contained in this instrument;
b) that you discomply your user duties;
c) to commit fraudulent or willly acts;
d) to provide any incorrect information;
e) whose behavior constitutes or may import offense or damage to a third party or the application itself.
XVIII. OF THE AMENDMENTS
This version of the general terms and conditions of use and purchase and sale was last updated on: 08/02/2021.
The publisher reserves the right to modify, at any time and without any prior notice, the application and services, as well as these standards, especially to adapt them to the evolutions of the GameTask application,either by making new features available or by the deletion ormodification of existing ones.
This invites the user to periodically consult this page to check for updates.
The user who uses the service, after making changes to the general terms and conditions, demonstrates their agreement with the new standards. If you disagree with any of the modifications, you must immediately request the cancellation of your account and submit your reservation to the customer service, if you so desire.
XIX. OF APPLICABLE LAW AND FORO
For the solution of the controversies arising from this instrument, brazilian law will be fully applied, nodits to its consumerist legislation.
Any disputes must be filed in the foreof the district where the application publisher’s home is located.
Welcome to us!
The GameTask app team welcomes you!